As a Service Delivery and Data Management tool, COTS provides:

  • Integrated outcome evaluations that can be customized by the end users;
  • Monitoring capability to measure service density, utilization and results;
  • Demographic tracking of community wide trends;
  • The ability to evaluate programs and identify gaps in service

As a Case Management tool, COTS is able to:

  • Manage client demographic information;
  • Establish and monitor service outcomes;
  • Facilitate case management functions between multi agency providers;
  • Track changes in client conditions;
  • Identify and quantify support services provided to clients;
  • Provide case management tools to ensure efficient and effective service delivery;
  • Over 40 end user designed basic reports available to capture a wide range of relevant data